Return & Refund Policy

Last updated: June 12, 2026

At 999Tee Canada, operated by 9621555 Canada Inc., most products are custom-made or made-to-order. This policy explains how returns, refunds, cancellations, replacements, and order issues are handled.

Please read this policy carefully before placing an order.

1. Custom and Made-to-Order Products

Most products sold by 999Tee Canada are personalized, embroidered, printed, customized, or produced based on customer-selected details.

Because these products are made specifically for each customer, they are generally final sale once the order is confirmed, preview is approved, and/or production has started.

Custom and made-to-order products are not eligible for return, refund, or exchange for reasons including:

• Change of mind.
• Wrong size selected by the customer.
• Wrong colour selected by the customer.
• Wrong product selected by the customer.
• Wrong spelling, text, logo, design, or placement submitted or approved by the customer.
• Minor colour variation due to screen display, lighting, fabric texture, thread shade, or print finish.
• Minor placement, stitch, embroidery, or print variation that is normal in custom production.
• Order no longer needed after production has started.
• Delivery taking longer due to customs, courier delay, or events outside our control, unless required by applicable law.

This policy does not limit any rights you may have under applicable consumer protection laws.

2. Design Preview and Approval

For custom orders, we may share a design preview within 3 business days after receiving the required order details, payment, and usable artwork or design instructions.

You are responsible for reviewing and approving the preview carefully.

Once the preview is finalized and approved, production usually begins. After approval, changes, cancellations, refunds, or exchanges may not be possible.

If you approve a preview with spelling mistakes, wrong artwork, incorrect placement, wrong colour selection, or any other customer-provided error, we will not be responsible for replacing or refunding the order.

3. Production Timeline

After preview approval, estimated production time is usually 3–5 business days.

Production timelines may vary based on order quantity, product type, artwork complexity, material availability, production load, holidays, or circumstances outside our control.

4. Eligible Cases for Refund, Replacement, or Resolution

We will review a refund, replacement, repair, or suitable resolution if:

• You received the wrong product due to our error.
• The customization is materially different from the approved preview due to our error.
• The product arrived damaged.
• The product has a manufacturing defect.
• The order is missing an item.
• The package is confirmed lost in transit by the courier.
• A refund or remedy is required by applicable law.

5. Reporting an Issue

If there is an issue with your order, contact us within 48 hours of delivery at:

support@999tee.ca

Please include:

• Order number.
• Full name.
• Clear description of the issue.
• Clear photos or videos of the product.
• Photos of the packaging and shipping label.
• Photos showing the defect, damage, or wrong item.

For damaged packages, please keep the original packaging until the case is resolved, as the courier may require it for investigation.

If an issue is reported after 48 hours, we may not be able to verify the concern or offer a resolution, except where required by applicable law.

6. Review Process

Once we receive your request, we will review the order details, approved preview, production records, courier status, and evidence provided.

Approval of a refund, replacement, or other resolution is not automatic.

If the issue is approved, we may offer one or more of the following:

• Replacement of the affected item.
• Repair or correction where possible.
• Store credit.
• Partial refund.
• Full refund.
• Another suitable resolution depending on the case.

7. Refunds

If a refund is approved, it will be issued to the original payment method used at checkout unless otherwise agreed or required by law.

Once processed by us, refunds may take 5–10 business days to appear in your account depending on your bank, card issuer, or payment provider.

Shipping charges, rush charges, design/setup fees, customization charges, and other service charges are non-refundable unless the refund is due to our error or required by applicable law.

8. Replacements

If a replacement is approved, we will produce and ship the replacement item as close as reasonably possible to the original order details.

Because of fabric availability, thread shades, product batches, or material availability, slight differences may occur. If an exact replacement is not possible, we will contact you with available options.

9. Returns

For custom and made-to-order products, returns are generally not accepted unless we specifically request the item to be returned for inspection or resolution.

If we ask you to return an item, we will provide return instructions. Items must be returned unused, unwashed, undamaged, and with original packaging wherever possible.

If an item is returned without approval, we may not be able to process a refund, replacement, or exchange.

10. Exchanges

We do not offer exchanges for custom or made-to-order products.

Please review all product details, size charts, colours, and customization information carefully before placing your order.

11. Cancellations

Cancellation requests must be made as soon as possible after placing the order.

Once the preview has been approved and/or production has started, the order cannot be cancelled because materials, labour, customization, and production time may already have been committed.

If cancellation is possible before production starts, we may approve the cancellation and issue an eligible refund. Payment processing fees, design/setup charges, or other already-incurred costs may be non-refundable where permitted by law.

12. Shipping Delays

After dispatch, estimated delivery time to Canada is usually 10–15 business days.

Shipping delays caused by courier operations, customs processing, weather, high shipping volume, incorrect addresses, holidays, or events outside our control do not automatically qualify the order for cancellation, refund, or replacement.

If the package is confirmed lost by the courier, we will review the case and offer a suitable resolution.

13. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

999Tee Canada is not responsible for failed delivery, delays, return-to-sender charges, customs issues, lost packages, or reshipping costs caused by incorrect or incomplete address information provided by the customer.

If the package is returned to us due to an incorrect address, refused delivery, failed delivery attempts, or non-collection, the customer may be responsible for reshipping charges.

14. Packages Marked Delivered

If tracking shows that your package was delivered but you have not received it, contact us within 48 hours of the delivery scan at support@999tee.ca.

We may help review the case with the courier where possible.

A package marked delivered by the courier does not automatically qualify for a refund. We will review such cases based on tracking records, courier proof, investigation results, and applicable law.

15. Final Sale Items

The following items are final sale unless defective, incorrect due to our error, or required by applicable law:

• Custom embroidered products.
• Custom printed products.
• Personalized products.
• Made-to-order products.
• Sale or clearance items marked final sale.
• Gift cards.
• Products used, washed, worn, altered, damaged after delivery, or missing original packaging.

16. Contact Us

For return, refund, cancellation, replacement, or order issue requests, contact:

999Tee Canada
9621555 Canada Inc.
503 Kilspindie Ridge, Nepean, Ontario, K2J 6A2, Canada
Email: support@999tee.ca
Website: 999tee.ca