Return & Refund Policy

Last updated: June 12, 2026

At 999Tee Canada, operated by 9621555 Canada Inc., most products are custom-made or made-to-order. This policy explains how returns, refunds, cancellations, replacements and order issues are handled.

Please read this policy carefully before placing an order.

1. Custom and Made-to-Order Products

Most products sold by 999Tee Canada are personalized, embroidered, printed, customized or produced based on customer-selected details.

Because these products are made specifically for each customer, custom and made-to-order products are generally final sale once the digital preview has been approved or production has started.

They are not eligible for return, refund or exchange for reasons such as:

This does not affect eligible claims for damaged, defective, incorrect or materially different products, or any rights available under applicable consumer protection law.

2. Digital Preview and Approval

For custom orders, we’ll email your digital embroidery preview within 3 business days after receiving your order and the information needed to prepare your design.

You are responsible for reviewing the preview carefully before approving it.

Production begins only after you approve the preview, unless a different process is clearly stated for a particular product.

Once the preview is approved, production may begin promptly and changes or voluntary cancellations may no longer be possible.

We are not responsible for errors or details that were clearly shown in and approved as part of the final preview. However, if the finished product is materially different from the approved preview due to our error, we will review it under Section 4 below.

3. Cancellations

Cancellation requests should be made as soon as possible after placing the order by contacting support@999tee.ca with your order number.

If your preview has not been approved and production has not started, we will review whether the order can still be cancelled.

Once the preview has been approved or production has started, voluntary cancellation is generally not available because the product is being made specifically for you.

If a cancellation is approved before production begins, any approved refund will be returned to the original payment method.

Nothing in this section limits any cancellation or refund right you may have under applicable law.

4. Eligible Issues for Replacement, Refund or Other Resolution

We will review your order if:

For a verified issue attributable to 999Tee Canada, we will provide an appropriate resolution based on the circumstances. This may include replacement, correction where appropriate, partial refund or full refund.

Store credit may also be offered where appropriate and accepted by the customer.

5. Reporting an Issue

If there is a problem with your product, contact:

support@999tee.ca

For product defects, incorrect items or customization issues, please contact us preferably within 7 days of delivery so we can investigate promptly.

For packaging or transit damage, please contact us preferably within 24 hours of delivery, in line with our Shipping Policy.

Please include, where relevant:

Please keep the original packaging where possible until the issue has been reviewed.

Reporting an issue outside these preferred timeframes does not automatically remove any rights or remedies available under applicable law. However, contacting us promptly helps us verify the issue and, where necessary, raise a claim with the courier.

6. Review and Resolution

Once we receive your request, we’ll review the information provided together with the approved preview, order details, production records and relevant courier information where applicable.

We may request additional photos, videos or other reasonable information needed to verify the issue.

Once reviewed, an appropriate resolution may include:

The resolution offered will depend on the nature of the verified issue, the condition of the product and applicable law.

7. Refunds

If a refund is approved, it will be issued to the original payment method used at checkout unless otherwise agreed or required by law.

After we issue the refund, your bank, card issuer or payment provider may take approximately 5–10 business days to display the funds in your account.

Where applicable law requires a different refund method or timeframe, the applicable legal requirement will apply.

Import-Related Charges

A refund issued by 999Tee Canada covers amounts paid to 999Tee Canada that are eligible for refund.

Customs duties, import taxes, brokerage fees or customs-clearance charges paid separately to customs authorities, couriers or brokers are not payments collected by 999Tee Canada and are not automatically included in a product refund.

Depending on the circumstances, duties or taxes may be eligible for refund or adjustment through the applicable customs process. Courier or brokerage charges may be subject to the policies of the courier or broker. Where reasonably possible, we can provide order documentation needed to support an eligible claim.

8. Replacements and Required Returns

If a replacement is approved, we will produce and ship it as close as reasonably possible to the original approved order.

Because of fabric availability, thread shades, product batches or material availability, slight differences may occur. If an exact replacement is not reasonably possible, we will contact you with the available options.

Custom and made-to-order products do not normally need to be returned unless we specifically request a return as part of resolving the issue.

If we require a return, we will provide return instructions.

If the return is required because of a verified defect, damage or error attributable to 999Tee Canada, we will arrange the required return shipping or provide instructions regarding reasonable return-shipping costs.

Please keep the product substantially in the condition received. Do not wash, alter or continue using the item after identifying an issue that may require return or inspection.

Items returned without authorization or contrary to the return instructions may not be eligible for reimbursement of return-shipping costs or another voluntary remedy, subject to applicable law.

9. Exchanges

We do not offer exchanges for custom or made-to-order products for change of mind, fit, colour preference or customer-selected options.

Please review the product details, available sizing or fit information, colours, customization selections and digital preview carefully before approval.

If we made an error or the product is defective, the issue will be handled under Sections 4–8 rather than as a standard exchange.

10. Delivery-Related Issues

Shipping, customs, delivery estimates, tracking, incorrect addresses, failed deliveries, refused shipments, lost parcels and packages marked delivered are covered in detail in our Shipping Policy.

A delay within the estimated delivery process does not automatically make a custom order eligible for cancellation or refund. However, nothing in this policy limits any rights or remedies that may arise under applicable consumer protection law.

If a courier confirms that a shipment has been lost, we will arrange an appropriate replacement or refund based on the circumstances and applicable law.

If tracking shows a package as delivered but you cannot locate it, please follow the steps in our Shipping Policy and contact us preferably within 48 hours of the delivery scan so we can assist with an investigation.

11. Non-Eligible Return or Refund Reasons

Unless there is a verified defect, error attributable to us, another eligible issue under this policy or a remedy required by law, custom and made-to-order products are not eligible for return, refund or exchange because of:

If we offer non-custom products or products with different return conditions in the future, any product-specific return terms displayed on the relevant product page or at checkout will apply, subject to applicable law.

12. Contact Us

For return, refund, cancellation, replacement or order issue requests, contact:

999Tee Canada
Operated by: 9621555 Canada Inc.
503 Kilspindie Ridge
Nepean, Ontario, K2J 6A2
Canada
Phone: +1 438-888-3632
Email: support@999tee.ca
Website: 999tee.ca