999Tee Canada is a custom pet embroidery and personalized apparel brand operated by 9621555 Canada Inc., based in Ontario, Canada.

Our current focus is turning your pet photos into custom embroidered caps, with each design prepared specifically for embroidery and approved by you before production begins.

999Tee Canada is operated by 9621555 Canada Inc. in Ontario, Canada.

Business Address:
503 Kilspindie Ridge
Nepean, Ontario, K2J 6A2
Canada

Our custom pet caps are currently customized, embroidered and fulfilled in India by 999Tee (India) Private Limited, then shipped directly to customers in Canada.

Production or fulfillment arrangements for other products may vary.

Choose your cap and customization options, upload a photo of your pet, and place your order.

Our team converts your photo into embroidery-ready artwork and sends you a digital preview for approval. Production begins only after you approve the final design.

For the best result, upload a clear, high-quality photo where your pet’s face and important features are easy to see.

Photos generally work best when:

• Your pet is in focus.
• The face is clearly visible.
• Lighting is good.
• Important features are not covered.
• The image is not heavily filtered or blurred.

Original, higher-resolution photos usually give our artists more detail to work with.

Yes. We can usually create embroidery artwork from clear photos of dogs, cats and many other pets.

Some photos or subjects may require simplification or may not be suitable for embroidery. If we need better artwork or additional information, we’ll contact you before production.

Your photo is converted into artwork designed specifically for embroidery, so it will not be a pixel-for-pixel reproduction of the original image.

Fine fur, shadows, very small features and some colours may be simplified or adjusted so they can be stitched clearly while preserving the features that make your pet recognizable.

You’ll receive a digital preview before anything is embroidered.

3D Puff Embroidery creates a raised, more dimensional finish and works best with stronger, bolder shapes.

Flat Embroidery sits closer to the fabric and can retain finer details where technically possible.

Available embroidery options may vary by product.

Some cap styles allow an optional pet name or short word to be embroidered on the side.

Available personalization options are shown on the applicable product page.

Most of our current cap styles are designed with an adjustable closure and a one-size-fits-most fit.

Exact sizing, closure type and fit information may vary by cap style, so please review the Product Details section on the applicable product page before ordering.

Where a product supports it, yes.

You must have the necessary rights or permission to use any logo, artwork, image, text or other content you submit.

We may decline artwork that is unlawful, infringing, offensive, misleading or technically unsuitable for production.

Yes.

We’ll email your digital embroidery preview within 3 business days after receiving your order and the information needed to prepare the artwork.

Production begins only after you approve the preview.

Yes. You can request up to three minor revisions at no additional cost before final approval.

Major artwork changes, a completely new design direction or substantial additional work may involve an additional charge. If so, we’ll confirm it with you before proceeding.

Please carefully review the:

• Pet or artwork shown.
• Text and spelling.
• General colours.
• Orientation.
• Placement.
• Product and customization selections.

Once you approve the preview, production may begin promptly based on that approval.

You are responsible for reviewing the final preview before approval.

If an error or detail was clearly shown in the preview you approved, we may not be able to cancel, remake or refund the order after production begins.

If the finished product is materially different from the approved preview because of our error, contact us and we’ll review the issue.

Once your preview is approved, production and dispatch typically take 1–2 business days.

Timelines may occasionally vary because of production requirements, order volume, holidays or circumstances outside our reasonable control.

After dispatch, estimated delivery to Canada is typically 10–12 business days.

The delivery estimate begins from the dispatch date, not the order date or preview date.

A typical order includes:

• Digital preview: within 3 business days.
• Production and dispatch after approval: 1–2 business days.
• Estimated delivery after dispatch: 10–12 business days.

The overall timeline also depends on how quickly you approve your preview and on courier or customs processing.

Yes. 999Tee Canada currently provides free shipping to Canadian addresses.

There is no separate shipping charge from 999Tee Canada for these orders.

Because custom pet caps are currently shipped directly from India to Canada, the shipment may be subject to customs or import processing.

Free shipping does not mean that the shipment is necessarily free from customs or import-related charges.

Customs duties, import taxes, brokerage or customs-clearance charges may apply and, where applicable, are the customer’s responsibility unless we clearly state otherwise at checkout.

These amounts are separate from the free shipping provided by 999Tee Canada.

Courier partners may vary depending on the shipment, destination and service availability.

Your tracking information will identify the courier once the order has been dispatched and tracking becomes available.

Yes. Once your order is dispatched and tracking becomes available, we’ll provide tracking information by email, SMS or through your order status page where applicable.

Courier tracking may occasionally take time to update after pickup, while the shipment is in transit or while it is undergoing customs processing.

If your tracking has not updated for an unusual period, contact us at support@999tee.ca with your order number.

Contact us as soon as possible at support@999tee.ca with your order number and the correct address.

If the order has not yet been dispatched, we’ll try to update it. Once it has shipped, an address change may no longer be possible.

Delivery problems or additional costs resulting from incorrect customer-provided address information may be the customer’s responsibility.

Contact us as soon as possible if you need to cancel.

If your preview has not been approved and production has not started, we’ll review whether cancellation is still possible.

Once the preview has been approved or production has started, voluntary cancellation is generally not available because the product is being made specifically for you.

Contact us as soon as possible.

If your preview has not been approved and production has not started, we may be able to help with the requested change.

Changes may no longer be possible after preview approval or once production begins.

Because each custom cap is made specifically for you, we do not generally accept returns or exchanges for:

• Change of mind.
• Fit or personal preference.
• Customer-selected options.
• Errors clearly shown in the approved preview.

If your cap arrives damaged, defective, incorrect or materially different from the approved design because of our error, contact us and we’ll review the issue.

Please see our Return & Refund Policy for complete terms.

If the package or product appears damaged in transit, please contact us preferably within 24 hours of delivery so we can investigate promptly.

Include your order number and clear photos of the product, outer packaging, shipping label and damaged area.

Please keep the original packaging while the issue is being reviewed.

Contact us at support@999tee.ca, preferably within 24 hours of delivery.

Please include your order number and clear photos or videos showing the issue.

If the product is materially different from your approved preview or has a verified defect attributable to us, we’ll provide an appropriate resolution in accordance with our Return & Refund Policy.

If the spelling, artwork, placement or another detail was clearly shown in the final preview and approved by you, we may not be able to provide a replacement, cancellation or refund for that approved detail.

Please review your preview carefully before approving it.

Approved refunds are issued to the original payment method unless otherwise agreed or required by law.

After we issue the refund, your bank, card issuer or payment provider may take approximately 5–10 business days to display the funds in your account.

First, check:

• Around the delivery location.
• With household members or neighbours.
• Building reception, concierge, security or mailroom, where applicable.
• That the shipping address on your order is correct.

Contact the courier where appropriate, then contact us preferably within 48 hours of the delivery scan so we can help review the shipment.

A delivered tracking scan does not automatically determine the outcome of every claim.

Yes. We can review larger custom requirements depending on the product, quantity, artwork and required timeline.

Email support@999tee.ca with your requirements and we’ll review feasibility, pricing and applicable timelines.

999Tee Canada
Operated by: 9621555 Canada Inc.
503 Kilspindie Ridge
Nepean, Ontario, K2J 6A2
Canada

Phone: +1 438-888-3632
Email: support@999tee.ca
Website: 999tee.ca

Please include your:

• Order number.
• Full name.
• Email address used for the order.
• Clear description of your question or issue.

For a product or delivery issue, include clear photos or videos and any relevant packaging or tracking information.