999Tee Canada is a custom pet embroidery and personalized apparel brand operated by 9621555 Canada Inc. in Ontario, Canada.

Our current focus is creating custom embroidered pet caps from customer photos, with a digital preview provided for approval before production.

999Tee Canada is operated by 9621555 Canada Inc. in Ontario, Canada.

Business Address:
503 Kilspindie Ridge
Nepean, Ontario, K2J 6A2
Canada

Our custom pet caps are currently customized, embroidered and fulfilled in India by 999Tee (India) Private Limited, then shipped directly to customers in Canada.

Production arrangements for other products may vary.

Choose your cap, upload a clear photo of your pet and place your order.

We convert your photo into embroidery-ready artwork and send you a digital preview for approval before production begins.

Upload a clear, high-quality photo where your pet’s face and important features are easy to see.

For best results, use a photo with:

• Good lighting
• A clearly visible face
• Your pet in focus
• Minimal blur or heavy filters
• Important facial features uncovered

Original, higher-resolution photos usually work best.

Yes. We can usually create custom embroidery artwork from clear photos of dogs, cats and many other pets.

Some subjects may require simplification or a different photo to work well as embroidery.

Not exactly.

Your photo is converted into artwork designed specifically for embroidery. Fine fur, shadows, small details and some colours may be simplified while keeping your pet recognizable.

You will receive a digital preview before production.

3D Puff Embroidery creates a raised, dimensional finish and works best for stronger shapes.

Flat Embroidery sits closer to the fabric and can retain finer details where technically possible.

Available options vary by product.

Some cap styles allow an optional pet name or short word to be embroidered on the side.

Available personalization options are shown on each product page.

Most of our current caps have adjustable closures and a one-size-fits-most fit.

Check the Product Details section of the specific cap before ordering.

Where supported, yes.

You must own the content or have permission to use it. We may decline content that is unlawful, infringing, inappropriate or technically unsuitable for production.

You retain any rights you have in your original photo.

By uploading it, you authorize 999Tee Canada and parties working on our behalf to process and adapt it for your custom order and other permitted purposes described in our Terms of Service.

Your original photo and the production artwork created from it are treated separately.

Embroidery artwork, digitizations, stitch files, vectors, mockups and other production materials created by or for 999Tee remain proprietary to the applicable rights holder.

Not unless we expressly agree otherwise in writing.

Your purchase includes the finished customized product, not our embroidery digitization, stitch, vector, source or production files.

Custom artwork, production materials and completed-product imagery may be used for portfolio, product presentation, social media, advertising or other promotional purposes where permitted by our Terms of Service and applicable law.

Use of identifiable personal information remains subject to our Privacy Policy and applicable consent requirements.

It may be.

Our custom pet caps are currently customized and embroidered in India by 999Tee (India) Private Limited, so uploaded photos, artwork and production information may be accessed or processed there.

See our Privacy Policy for more information.

Yes.

We will email your digital embroidery preview within 3 business days after receiving your order and the information needed to prepare the artwork.

Production begins after you approve the preview.

Yes. You can request up to three minor revisions at no additional cost before final approval.

Major artwork changes or a completely new design direction may involve an additional charge. We will confirm any charge before proceeding.

Check the:

• Pet or artwork
• Text and spelling
• General colours
• Orientation
• Placement
• Product and customization selections

Production may begin promptly once the preview is approved.

You are responsible for reviewing the final preview before approval.

If a mistake was clearly visible in the approved preview, we may not be able to cancel, remake or refund the order after production begins.

If the finished product materially differs from the approved preview because of our error, contact us for review.

Production and dispatch typically take 1 to 2 business days after your preview is approved.

Timelines may vary because of order volume, holidays, production requirements or circumstances outside our reasonable control.

Estimated delivery after dispatch is typically 10 to 12 business days.

The delivery estimate begins from the dispatch date, not the order date.

A typical order includes:

• Digital preview: within 3 business days
• Production and dispatch after approval: 1 to 2 business days
• Estimated delivery after dispatch: 10 to 12 business days

The total timeline also depends on how quickly you approve your preview and on courier or customs processing.

Yes. 999Tee Canada currently provides free shipping to Canadian addresses.

Custom pet caps are currently shipped from India to Canada and may be subject to customs or import-related charges.

Duties, taxes, brokerage or customs-clearance fees may apply and are the customer’s responsibility unless clearly stated otherwise at checkout.

Free shipping refers only to the shipping charge provided by 999Tee Canada.

Courier partners vary based on the destination, shipment and service availability.

Your tracking information will identify the courier once the order is dispatched.

Yes. Tracking information will be provided after dispatch once it becomes available.

Tracking can take time to update during transit, customs processing or courier handoffs.

If there has been no update for an unusual period, contact support@999tee.ca with your order number.

Contact us as soon as possible at support@999tee.ca with your order number and correct address.

If the order has not shipped, we will try to update it. Changes may no longer be possible after dispatch.

Contact us as soon as possible.

Cancellation may still be possible before preview approval and before production begins.

Once the preview has been approved or production has started, voluntary cancellation is generally not available because the product is being made specifically for you.

Contact us as soon as possible.

Changes may be possible before preview approval and production, but cannot be guaranteed after production begins.

Custom pet caps are generally final sale because they are made specifically for you.

We do not generally accept returns or exchanges for:

• Change of mind
• Fit or personal preference
• Customer-selected options
• Details clearly shown in the approved preview

If your cap arrives damaged, defective, incorrect or materially different from the approved design because of our error, contact us for review.

See our Return & Refund Policy for complete terms.

Contact us preferably within 24 hours of delivery.

Include your order number and clear photos of the product, damaged area, outer packaging and shipping label. Keep the original packaging while the issue is reviewed.

Contact support@999tee.ca, preferably within 24 hours of delivery.

Include your order number and clear photos or videos showing the issue.

If a verified defect or material difference is attributable to us, we will provide an appropriate resolution under our Return & Refund Policy.

If the spelling, artwork, placement or another detail was clearly shown in the final preview and approved by you, we may not be able to provide a replacement, cancellation or refund for that approved detail.

Approved refunds are normally issued to the original payment method.

After we issue the refund, your bank or payment provider may take approximately 5 to 10 business days to display the funds.

First check:

• Around the delivery location
• With household members or neighbours
• Building reception, concierge, security or mailroom
• The shipping address on your order

Contact the courier where appropriate, then contact us preferably within 48 hours of the delivery scan so we can review the shipment.

A delivered tracking scan does not automatically determine the outcome of every claim.

Yes.

We can review bulk, business and corporate custom orders depending on the product, quantity, artwork and required timeline.

Email support@999tee.ca with your requirements.

999Tee Canada
Operated by 9621555 Canada Inc.
503 Kilspindie Ridge
Nepean, Ontario, K2J 6A2
Canada

Phone: +1 438-888-3632
Email: support@999tee.ca
Website: 999tee.ca

Include your:

• Order number
• Full name
• Email address used for the order
• Clear description of your question or issue

For product or delivery issues, also include clear photos or videos and any relevant packaging or tracking information.