Privacy Policy

Last updated: June 12, 2026

This Privacy Policy explains how 999Tee Canada, operated by 9621555 Canada Inc. (“999Tee Canada,” “999Tee,” “we,” “us,” or “our”), may collect, use, disclose, process, retain, transfer and protect personal information when you visit 999tee.ca, place an order, submit customization content, communicate with us, subscribe to marketing or otherwise interact with our products and services.

We handle personal information in accordance with applicable privacy and electronic communications laws. Where consent is required, we may obtain and rely on consent in the manner permitted by applicable law.

1. Business and Privacy Contact

999Tee Canada
Operated by: 9621555 Canada Inc.
503 Kilspindie Ridge
Nepean, Ontario, K2J 6A2
Canada
Phone: +1 438-888-3632
Email: support@999tee.ca
Website: 999tee.ca

Privacy inquiries, requests or complaints may be directed to:
Privacy Officer
9621555 Canada Inc.
Email: support@999tee.ca

2. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

• Name.
• Email address.
• Phone number.
• Billing and shipping address.
• Order and transaction information.
• Product and customization selections.
• Uploaded photos, artwork, logos, names, text, designs or other content.
• Digital preview approvals, revisions and production instructions.
• Customer service communications.
• Returns, refunds, replacements and dispute information.
• Reviews, feedback, survey responses or testimonials.
• Marketing and communication preferences.
• Account information.
• Fraud-prevention or verification information.
• Any other information you choose to provide.

We may also automatically collect information when you use our website or interact with our communications, including:

• IP address.
• Browser and device information.
• Operating system.
• Approximate location derived from technical information.
• Pages viewed and website interactions.
• Referring URLs or websites.
• Session and usage information.
• Cookie, pixel and similar technology identifiers.
• Advertising and attribution information.
• Security and fraud-related signals.

We may also receive information from third parties that assist us with ecommerce, payments, fulfillment, shipping, analytics, advertising, communications, fraud prevention, customer support and related business activities.

3. How We May Use Personal Information

We may use personal information for purposes including:

• Processing, administering and fulfilling orders.
• Creating digital previews and preparing custom products.
• Producing, embroidering, printing, packing and dispatching products.
• Communicating about orders, approvals, production and delivery.
• Processing payments and confirming transaction status.
• Detecting, preventing and investigating fraud, misuse or security incidents.
• Providing customer support.
• Handling returns, refunds, replacements, complaints and disputes.
• Maintaining customer, order and production records.
• Improving website functionality, products, services and customer experience.
• Conducting analytics, attribution, reporting and business intelligence.
• Measuring advertising and marketing performance.
• Personalizing content, website experiences or advertising where permitted.
• Managing reviews, feedback and customer communications.
• Sending marketing communications where permitted by applicable law.
• Managing subscriptions and communication preferences.
• Protecting our rights, property, systems, customers and business.
• Enforcing agreements, policies and terms.
• Establishing, exercising or defending legal claims.
• Complying with legal, regulatory, tax, accounting, customs and other obligations.
• Supporting audits, financing, insurance and professional advisory activities.
• Carrying out other purposes disclosed at the time of collection, with consent where required.
• Carrying out other activities permitted or required by applicable law.

4. Customer Photos, Artwork and Customization Content

When you submit a photo, artwork, logo, name, text, design or other content for customization, you authorize us to receive, access, copy, store, reproduce, format, modify, adapt, digitize, transmit and otherwise process that content as reasonably necessary to provide and administer the requested product or service.

This may include using submitted content to:

• Prepare digital previews.
• Convert artwork for embroidery or printing.
• Make technical production adjustments.
• Communicate with you regarding the design.
• Produce and fulfill the order.
• Maintain production and order records.
• Investigate quality, support or dispute-related issues.

We do not claim ownership of customer-submitted content solely because it is submitted to us.

We do not generally use identifiable customer-submitted photos or custom artwork in public advertising, social media, promotional materials or portfolios without permission, except where otherwise permitted by applicable law.

You remain responsible for ensuring that you have the necessary rights and permissions to submit and authorize our use of any content you provide.

5. Production and Fulfillment in India

Custom orders may require personal information and customer-submitted content to be accessed or processed outside Canada.

Our custom pet caps are currently produced and fulfilled in India by 999Tee (India) Private Limited.

Information reasonably required for production and fulfillment may therefore be made available to 999Tee (India) Private Limited and relevant production, fulfillment or logistics personnel.

Depending on the order, this may include information such as:

• Customer name.
• Order details.
• Shipping information.
• Contact information where required for delivery.
• Uploaded pet photos or artwork.
• Customization instructions.
• Approved production artwork.

We may modify our production, fulfillment or service-provider arrangements from time to time without updating this Policy for every individual operational change, provided that personal information continues to be handled in accordance with applicable law.

6. Payments

Payments may be processed by third-party payment providers.

We do not generally store complete payment-card numbers on systems directly controlled by us. Payment providers may independently collect and process card details, bank information or other payment credentials in accordance with their own policies and security requirements.

We may receive and retain information relating to a transaction, such as:

• Payment status.
• Transaction reference.
• Payment method type.
• Limited payment-related details.
• Refund information.
• Fraud or verification results.

7. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, software development kits and similar technologies.

These technologies may be used for purposes including:

• Website operation and checkout functionality.
• Shopping cart and account functionality.
• Remembering preferences.
• Security and fraud prevention.
• Website analytics.
• Performance measurement.
• Marketing attribution.
• Advertising measurement.
• Personalization.
• Audience measurement.
• Providing or measuring relevant advertising where permitted.

Some technologies may be necessary for the operation, security or functionality of our website.

Other technologies may be controlled through available consent, privacy or browser settings, depending on the technology, jurisdiction and applicable law.

You may also be able to limit cookies through your browser or device settings. Disabling certain technologies may affect website functionality or features.

8. Marketing Communications

We may send promotional emails, SMS messages and other marketing communications where you have provided consent or where otherwise permitted by applicable law.

Marketing communications may include product updates, offers, discounts, recommendations, abandoned-cart or shopping reminders and other promotional content where permitted.

You can unsubscribe from marketing emails using the unsubscribe link provided in the message.

Where SMS marketing is offered, available opt-out instructions may be provided in the applicable message or service.

Opting out of marketing does not prevent us from sending non-promotional communications reasonably necessary to administer our relationship with you, including:

• Order confirmations.
• Digital preview communications.
• Production updates.
• Shipping and tracking information.
• Payment or refund notifications.
• Security notices.
• Customer-service communications.
• Other transactional or legally required messages.

9. How We May Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Policy or otherwise permitted or required by law.

These may include:

• Ecommerce and website platform providers.
• Payment processors.
• Production and fulfillment providers.
• 999Tee (India) Private Limited.
• Shipping, logistics, customs and courier providers.
• Email, SMS and communication providers.
• Cloud hosting and technology providers.
• Analytics providers.
• Advertising and marketing platforms.
• Customer-support platforms.
• Review and feedback platforms.
• Fraud-prevention and security providers.
• Accountants, auditors, insurers, legal advisors and other professional advisors.
• Banks and financial institutions.
• Government, tax, regulatory, customs or law-enforcement authorities.
• Other parties where reasonably necessary to protect our rights, customers, systems or business.

Service providers may process information on our behalf or provide services directly in connection with our operations.

We may change service providers from time to time and are not required to identify every individual provider in this Privacy Policy unless required by applicable law.

10. Corporate Transactions

Personal information may be disclosed, transferred or made available in connection with an actual or proposed:

• Financing.
• Investment.
• Corporate restructuring.
• Reorganization.
• Merger.
• Acquisition.
• Sale of shares.
• Sale or transfer of assets.
• Insolvency proceeding.
• Due diligence process.
• Other similar corporate or business transaction.

Any such handling of personal information will be subject to applicable legal requirements.

11. Legal, Security and Enforcement Purposes

We may collect, use, preserve or disclose personal information where we reasonably believe it is necessary or permitted to:

• Comply with applicable law or legal process.
• Respond to lawful government or regulatory requests.
• Cooperate with customs, tax, law-enforcement or regulatory authorities.
• Investigate suspected fraud, abuse or unlawful activity.
• Protect the security of our website, systems or services.
• Protect customers, employees, service providers or other persons.
• Enforce our Terms of Service, policies or agreements.
• Recover amounts owed.
• Establish, exercise or defend legal claims.
• Protect our legitimate business interests and legal rights.

12. International Processing and Storage

Personal information may be processed, accessed, transferred or stored outside the province or country in which you reside.

This may include processing in India, the United States and other jurisdictions in which we or our service providers operate or maintain systems.

Information processed outside Canada may be subject to the laws of the applicable foreign jurisdiction and may be accessible to courts, law-enforcement agencies or other authorities in accordance with those laws.

We use reasonable measures intended to require service providers handling personal information on our behalf to provide appropriate protection, subject to applicable law.

13. Aggregated and De-Identified Information

We may create or use aggregated, anonymized or de-identified information for purposes such as:

• Analytics.
• Product development.
• Website improvement.
• Business intelligence.
• Operational planning.
• Research.
• Marketing measurement.
• Performance analysis.

Where information is no longer considered personal information under applicable law, we may use or disclose it as permitted by law.

14. Data Retention

We may retain personal information for as long as reasonably necessary or permitted for:

• Order processing and fulfillment.
• Production and quality-control records.
• Customer support.
• Returns, refunds and replacements.
• Warranty or dispute management.
• Tax and accounting requirements.
• Fraud prevention.
• Security.
• Compliance and regulatory requirements.
• Enforcement of agreements.
• Legal claims.
• Business recordkeeping.
• Other legitimate operational purposes.

Different categories of information may be retained for different periods.

We may retain information longer where required or permitted by applicable law, where a dispute or legal matter exists, or where reasonably necessary to protect our rights or business.

When information is no longer reasonably required, we may delete, destroy, anonymize or otherwise dispose of it in accordance with our practices and applicable law.

15. Security

We use administrative, technical, organizational and physical safeguards that we consider reasonable in the circumstances to protect personal information against risks such as unauthorized access, loss, misuse, alteration or disclosure.

The safeguards used may vary depending on the sensitivity, amount, format and circumstances of the information.

No website, network, transmission method, database or electronic system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of personal information.

If a privacy or security incident occurs, we will assess and respond to it and take any notification, recordkeeping or reporting steps required under applicable law.

16. Your Privacy Requests and Rights

Depending on the law applicable to you and subject to permitted exceptions, you may have certain rights relating to personal information under our control.

These may include the ability to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Ask questions about our collection, use or disclosure practices.
• Withdraw consent for certain activities that rely on consent.
• Request deletion or disposal of information where appropriate and legally available.
• Make a complaint about our privacy practices.

Privacy rights are not absolute and may be subject to:

• Identity verification.
• Legal or regulatory obligations.
• Record-retention requirements.
• Contractual restrictions.
• Security considerations.
• Fraud-prevention requirements.
• Legal claims.
• Information concerning another person.
• Other exceptions permitted by applicable law.

Withdrawal of consent does not affect processing already undertaken lawfully and may affect our ability to continue providing certain products or services.

We will respond to valid privacy requests within the period required by applicable law.

17. Children’s Privacy

Our website and services are intended for a general consumer audience and are not specifically directed to young children.

We do not knowingly collect personal information from children where parental or guardian consent is required by applicable law.

If you believe that a child has provided personal information to us in circumstances where consent was required, contact our Privacy Officer so the matter can be reviewed.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

Third parties may operate independently from us and may have their own privacy policies and practices.

We are not responsible for the privacy, security, content or practices of third-party websites or services that are not under our control.

We encourage you to review the applicable third party’s terms and privacy policy before providing information to them.

19. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our:

• Business.
• Products or services.
• Technology.
• Service providers.
• Operational practices.
• Legal or regulatory requirements.

The revised Policy will be posted on this page with an updated “Last updated” date.

Where additional notice or consent is required by applicable law for a material change, we will take the steps required by that law.

20. Contact and Privacy Complaints

For privacy questions, requests or complaints, contact:

Privacy Officer
999Tee Canada
Operated by: 9621555 Canada Inc.
503 Kilspindie Ridge
Nepean, Ontario, K2J 6A2
Canada
Phone: +1 438-888-3632
Email: support@999tee.ca
Website: 999tee.ca

We may request information reasonably necessary to verify your identity before acting on certain privacy requests.

If you have a privacy concern, we encourage you to contact us first so that we can review and respond to it. You may also have the right to contact the applicable privacy regulator or authority in your jurisdiction.