Shipping Policy

Last updated: June 12, 2026

This Shipping Policy explains how custom order previews, production, dispatch, shipping, delivery, customs, address issues and delivery-related concerns are handled for orders placed through 999Tee Canada, operated by 9621555 Canada Inc.

Please read this policy together with our Return & Refund Policy and Terms of Service.

1. Business Information

999Tee Canada
Operated by: 9621555 Canada Inc.
Business Address: 503 Kilspindie Ridge, Nepean, Ontario, K2J 6A2, Canada
Phone: +1 438-888-3632
Email: support@999tee.ca
Website: 999tee.ca

2. Where Orders Are Fulfilled From

999Tee Canada is operated by 9621555 Canada Inc. in Ontario, Canada.

Our custom pet caps are currently customized, embroidered, packed and fulfilled in India by:

999Tee (India) Private Limited
1-4, Milestone, N.H. No. 48
Survey No. 231
Valvada - 396105
Gujarat, India

These orders are shipped directly from India to customers in Canada.

Fulfillment arrangements may vary for other products or may change as our operations evolve. Where relevant, product-specific information shown on the product page or during checkout will apply.

3. Digital Preview

For custom pet cap orders, we’ll email your digital embroidery preview within 3 business days after receiving your order and the information needed to prepare your design.

Production begins only after you approve the preview.

If your submitted photo or customization details are incomplete, unclear, low-quality or unsuitable for production, we may contact you for additional information. The preview timeline may be paused until we receive what is needed to continue.

4. Production and Dispatch

Once your digital preview is approved, your custom order is typically produced and dispatched within 1–2 business days.

Production or dispatch may occasionally take longer due to order volume, artwork requirements, material availability, public holidays or circumstances outside our reasonable control.

5. Estimated Delivery

After dispatch, estimated delivery to Canada is typically 10–12 business days.

A typical custom pet cap order therefore includes:

The delivery period begins from the date your order is dispatched, not the date the order was placed or the preview was approved.

Delivery estimates are not guaranteed and may be affected by customs processing, courier operations, weather, destination location, public holidays or other circumstances outside our reasonable control.

6. Shipping Area and Shipping Charges

We currently ship to addresses within Canada.

Free shipping is included on orders shipped within Canada. 999Tee Canada does not charge the customer a separate shipping fee for these orders.

If our shipping areas or shipping terms change in the future, the applicable terms will be displayed on our website or at checkout.

7. Customs, Duties and Import Charges

Because custom pet caps are currently shipped directly from India to Canada, shipments may be subject to Canadian customs and import processing.

Free shipping covers the shipping charge from 999Tee Canada. It does not mean that the shipment is free from customs or import-related charges.

Customs duties, import taxes, brokerage fees, customs-clearance charges or similar import-related charges may be assessed by customs authorities, the courier or a customs broker.

Any such charges, if applicable, are separate from the free shipping provided by 999Tee Canada and are the customer’s responsibility unless we clearly state otherwise at checkout.

These charges are not set or collected by 999Tee Canada and may vary based on factors such as the shipment value, product classification, country of origin, courier and applicable Canadian import requirements.

Customs processing may also affect delivery time.

8. Order Tracking and Couriers

Once your order is dispatched and tracking becomes available, tracking information may be sent by email, SMS or made available through your order status page.

The courier used may vary depending on the destination, shipment type and service availability.

Tracking information is provided by the courier and may not update immediately after pickup, during transit or while a shipment is undergoing customs processing.

9. Delivery Delays

Occasional delays may occur due to circumstances including:

If your tracking has not updated for an unusual period, contact us at support@999tee.ca and we will help review the shipment with the courier where possible.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection law.

10. Shipping Address and Address Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your:

If you need to change your shipping address, contact us as soon as possible at support@999tee.ca with your order number.

We will try to update the address if the order has not yet been dispatched. Once a shipment has been handed to the courier, an address change may not be possible.

999Tee Canada is not responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

11. Failed Delivery, Non-Collection and Refused Shipments

If a shipment cannot be delivered because it is refused, not collected, or the courier is unable to complete delivery after applicable delivery attempts, the shipment may be returned.

For custom and made-to-order products, refusing or failing to collect a shipment does not automatically cancel the order or qualify it for a refund.

If a shipment is returned because of an incorrect customer-provided address, non-collection, refusal of delivery, or unpaid customs or import-related charges, the customer may be responsible for reasonable costs associated with returning or reshipping the order.

Any refund eligibility will be reviewed in accordance with our Return & Refund Policy and applicable law.

12. Lost Shipments

If tracking indicates that your shipment may be lost, contact us at support@999tee.ca with your order number.

We may open an investigation with the courier and may require your cooperation, including confirmation of your shipping address, a non-receipt declaration or other information requested by the courier.

If the courier confirms that the shipment has been lost, we will arrange an appropriate replacement or refund based on the circumstances of the order and applicable law.

13. Packages Marked Delivered but Not Received

If tracking shows your shipment as delivered but you cannot locate it, please first:

Please then contact us at support@999tee.ca, preferably within 48 hours of the delivery scan, so we can assist with reviewing the shipment while the delivery information is recent.

A courier delivery scan does not by itself determine the outcome of every claim. We will review the circumstances, available delivery information, courier investigation and applicable law.

14. Damaged Shipments

If your package arrives damaged, please contact us at support@999tee.ca, preferably within 24 hours of delivery, so we can investigate promptly.

Please provide:

Please keep the original packaging until the issue has been reviewed.

If the product itself is damaged, defective or different from the design you approved, we will review the issue in accordance with our Return & Refund Policy.

15. Split and Large Orders

Some orders may be dispatched in more than one shipment because of order quantity, product availability, production timing, packaging requirements or courier restrictions.

If your order is split, you may receive multiple tracking numbers.

Bulk, corporate and large custom orders may require different preview, production, dispatch or delivery timelines. Where applicable, these timelines will be communicated separately before or during the order process.

16. Contact Us

If you have questions about production, shipping, tracking or delivery, contact:

999Tee Canada
Operated by: 9621555 Canada Inc.
503 Kilspindie Ridge
Nepean, Ontario, K2J 6A2
Canada
Phone: +1 438-888-3632
Email: support@999tee.ca
Website: 999tee.ca